Return & Refund Policy

Last Updated: November 25, 2025

At Paw Supplies Shop (Legal name – Contentegy LLC), we want you and your pet to be completely happy with your purchase. If you are not satisfied, we offer a simple and customer-friendly return process.

1. Return Window

We accept returns within 30 days of your purchase date for a full refund to your original payment method.

2. Condition of Items

To qualify for a return, items must be:

• Unused and in the same condition you received them
• In the original packaging
• Safety seals must be intact

Important: We cannot accept returns or issue refunds for opened bags of pet food, treats, or supplements.

3. How to Start a Return

To begin your return, please contact our support team:

Email: support@pawsuppliesshop.com
Phone: +1 (800) 458-9923

You will receive return instructions after contacting us.

Return Packing Instructions:

• Pack the item(s) securely in the original packaging whenever possible
• Include your packing slip or order number inside the package

Ship Your Return To:

Paw Supplies Shop (Legal name – Contentegy LLC)
Attn: Returns
123 Pet Care Lane
Greenwood City, CA 90210
United States

4. Return Shipping & Costs

The customer is responsible for return shipping costs unless the return is due to our error (for example, receiving a damaged or incorrect item).

We strongly recommend using a trackable shipping service, as we cannot be responsible for lost return packages.

5. Refunds

Once your return is received and inspected, we will issue a refund to your original payment method.

Please allow 5–14 business days for the refund to appear in your account.

6. Non-Returnable Items

The following items are final sale and cannot be returned:

• Opened food, treats, or supplements (with broken safety seals)
• Live animals
• Custom-made or personalized items

If you have concerns regarding a live pet you purchased, please contact us immediately.